Admin Overview
The ScrambleID admin UI, Orchestrate, provides a single online point of access for all types of admin users:
- Super Admin
- Security Admin
- Helpdesk Admin
- CallCenter Admin
As a super admin user has access to everything that all other admin users have combined. A Super Admin has access to branding, adding and deleting users and login histories.
Orchestrate Permissions by Role
Access Dashboard
The access dashboard permission lets a user view his/her ScrambleID Dashboard which displays login history & registered devices. The dashboard also has options to add a new device for ScrambleID login and manage existing devices.
Authenticate callers
The authenticate caller permission is generally used by the relevant admins to provide a code to an end user who is trying to authenticate over phone. This is generally used by Helpdesk admins. Super Admins can also access this as they have access to all permissions.
Update Org. Settings
‘Update Org. settings’ permission lets the admin configure organization level settings like OIDC config for enterprise login, custom branding of portal and toggle different types of login options at organization and application level.
Manage Users
The manage users permission lets an administrator invite users, search and find users and generate action activation codes for the user. This permission also enables viewing the login history of the user and managing the user’s devices.
Getting started
Start by logging in to Orchestrate and exploring the user interface.
Login
Open the ScrambleID Orchestrate app in your web browser and log in with your credentials or your ScrambleID-enabled device.
Click Login with ScrambleID .
The Dashboard page opens, with a navigation panel on the left side.
Navigation
You can access every page and feature in Orchestrate from the links in the left-side navigation menu.
Menu options
- Dashboard
The main default view in Orchestrate - Authenticate Caller
Confirm the identity of a caller - Org Settings
Global setting for branding and default OIDC - Manage Users
Manage user settings - Logout
Exiting Orchestrate securely
Logout
To log out of the application, click your user name on the top right, then click Logout.
Click Confirm to complete the logout process.
The confirmation dialog opens.
Click Cancel to return to the Orchestrate application.
Dashboard
The Dashboard page lets you view and manage all the devices in your organization. You can also invite new users, and view device login history.
Registered Devices
The registered devices section lets you view and manage devices that can be used to login using ScrambleID.
The down arrow icon can be used to view the registered and last active date and time for that device.
Add New Device
To add a new device from the portal, tap the “+ Add New Device” button.
You can then use “Scan Code” or “Type Code” to add a new device.
Test Device
You can test a new device by tapping the “Test Device” button.
Use the Scan or Type code option to test on any of your registered devices.
Login History
The login history section can be used to view the latest logins made by the user. It displays the device, source date and time of login.
Various devices may be used to login like mobile devices, desktop applications and browser login using biometric, pin or passkey. Source of login may be 3rd party applications, ScrambleID Login App (Orchestrate) or by calling Helpdesk over voice or IVR.
Authenticate Caller
Help desk admins and Super admins have the ability to help callers authenticate by pulling up a six-digit auth code and talking the caller through the process of entering it into the app.
The code expires when the receding yellow outline disappears.
Clicking Refresh Code generates a new one.
Once the user on the call has successfully entered the code and logged in, a confirmation message with the caller details is displayed on the screen.
Org Settings
As a security admin or super admin, you can customize elements of your company branding on the login page.
Settings Overview
Organizational settings let you configure organization-wide preferences for your company. Settings include options unique to your user base, company branding, and login preferences.
Org Settings options
Org Settings > OIDC Configuration
Obtain your token, secret, and endpoint from your ScrambleID support channel. You may request new credentials at any time from ScrambleID support.
OIDC Configuration
Take care to keep these identifiers secure and always log out of the application when you leave your work area!
Org Settings > Branding
The branding setting lets an administrator customize the ScrambleID landing page including company name, logo, primary color and display text.
Branding Details
Make changes to the options above and click the Update button to save.
If your company has a branding or marketing guide with RGB hex codes, you can enter those directly for the primary color or select from the color picker.
Org Settings > Login Options
The Login Options page lets you configure the login experience and the login components available to end-users.
The organizational level sets the default for the login experience.
If there are different options for applications, they override the Organization's default.
Login Options
Manage Users
Click the Manage Users link in the navigation pane to search and manage users in your organization.
ScrambleID simplifies core admin tasks into three primary functions:
You can invite users to ScrambleID by entering their email individually and clicking + Invite Users, or for bulk invitations, by importing a list of users.
You can provide a list of one or more users in the text box and click Generate Codes to generate activation codes for the users.
Toggle Notify via email checkbox to send an email invite to the user. A pop-up with the status of the invitation will be displayed. If there are users for whom the invite operation has failed, you have the option to download a report with the list of failed users.
Bulk Generate Invitations (CSV)
After the initial implementation of ScrambleID in your organization, you’re likely to want to invite large groups of users as a “batch”, from a list of email addresses in a file, instead of individually. In order to do this, tap the Bulk Generate (CSV) button.
You can download a sample CSV sample by clicking the Download CSV Template link.
From the Manage Users page, you can search for and manage user devices, send sign-up invitations, or help individual users with registration and other issues.
Search Criteria
Select the field to search for.
Enter a value in the Search box, and click Search.
Filter the results by any combination of account statuses:
Unregistered: A user created in ScrambleID through the customer provisioning system but has not completed the first time user registration process.
Active: An unregistered user becomes active on completing the first time user registration process.
Inactive: An active user becomes Inactive when they are disabled by an admin through ScrambleID Orchestrate.
Search Results
Each user that matches your search appears as a ‘tile’ in the lower window.
To select and manage an individual user, click on the card.
After running a search, you can click a card in the search results to open the admin screen for that user.
Each pane is dedicated to a specific user management operation.
The devices and login lists are dynamic, so if you don’t see an entry you expect to, click the refresh button to ensure the list displays the latest data.
Modify User Account
1. Click Disable to disable the user and move to ‘Inactive’ status
2. Click Delete to permanently delete the registration and the user goes back into “Unregistered” status
Note: Some of these features may be unavailable based on the custom implementation in your organization.
Generate a User Activation Code
There are two types of Activation Codes - Mobile and Desktop. Desktop activation codes can only be generated for users who have a specific attribute set from the customer provisioning system.
Help desk admins and Super admins can generate both mobile and desktop activation codes.
However, a CallCenter admin can generate only Desktop activation code and does not have the permission to generate Mobile activation codes.
Steps to Generate Activation Code
1. Select the Activation Code for Mobile tab or the Activation Code for Desktop tab based on end-user needs.
2. Click Generate to generate an activation code.
3. Click Send Email if you want the user to get the code in their in box.
Manage User Devices
Super Admin, Help desk admin and CallCenter admin will be able to manage devices for users including disable, report lost and delete a user’s device.
View User Login History
Super Admin, Help desk admin and CallCenter admin will also be able to view the login history of any user
FAQ
Who do I contact if I have a question?
In your admin role, you should be assigned a specific support channel to get help with questions about ScrambleID Orchestrate.
Where do I get values for OIDC settings (Super Admin only)?
These are provided for you through your IT staff or ScrambleID support.
Can I use more than one device to access the same organization?
Yes, but you are limited by the maximum number of devices set by your organization.
Can I use one device for access to multiple different organizations?
Yes.
How does ‘look and feel’ branding work for our organization?
Super Admins & Security Admins can set preferred text, colors, and a logo graphic for display on the ScrambleID login page.
How does our organization provide a branded Welcome Email?
Provide your branding requirements through a ticket opened in the ScrambleID Customer Support Portal.
How does support and escalation to ScrambleID work?
Raise a ticket with appropriate priority on ScrambleID Customer Support Portal. Please refer to your Service Agreement for response times and escalation details.
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