*Last updated: May 28, 2023*
From everyone at Scramble, thank you for using our products! We build them to help protect the world. And part of this mission is to promote transparency. As such, here are our terms and conditions, in the plainest possible language for stuff like this:
When we say “Company”, “we”, “our”, or “us” in this document, we are referring to [Scramble ID, Inc.](https://scrambleid.com)
When we say “Services”, we mean our websites (e.g., scrambleid.com, scramble.id, etc) and any product created and maintained by Scramble ID, Inc.. That includes online, voice, badge, people, behavior (and any future services we develop), whether delivered within a web browser, desktop application, mobile application, or another format.
When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.
We may update these Terms of Service (“Terms”) in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.
When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. **These Terms do contain a limitation of our liability.**
If you violate any of the Terms, we may terminate your account. That sounds super serious – and it is – but it speaks equally to how we want to ensure we can protect you as much as it is about giving ourselves aircover.
## Account Terms
1. You are responsible for maintaining the security of your account and any of your users (where applicable). The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your organization’s account.
3. You must be a human. Accounts registered by “bots” or other restricted automated methods are not permitted.
## Payment, Refunds, and Plan Changes
1. If you are using a demo version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
2. If you’re using a paid version of our Services then all fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities.
## Cancellation and Termination
1. You are solely responsible for properly canceling your account. We support this if we ever materially breach our agreement with you and fail to remedy it within 30 days.
2. All of your content will be inaccessible from the Services immediately upon account cancellation. All of your attributable organizational data will be deleted within 60 days and unrecoverable thereafter.
3. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, a very small number of accounts will be trying to do nefarious things. There are some things we staunchly stand against and this clause is how we exercise that stance.
## Modifications to the Service and Prices
1. We make a promise to our customers to support our Services as long as we are a viable entity. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services to the degree that it’s reasonably possible to do so. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
2. Sometimes we may change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the contact information on record. We may also post a notice about changes on our websites or the affected Services themselves.
## Uptime, Security, and Privacy
1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
3. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. If there’s ever a situation whereby we are unable to encrypt your sensitive information, we’ll tell you via the contact information you’ve provided us.
4. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Scramble may process your data as described in our [Privacy Policy](../privacy/index.md) and for no other purpose. We as humans can access your data for the following reasons:
– **To help you with support requests you make.** We’ll ask for express consent before accessing your account.
– **On the rare occasions when an error occurs that stops an automated process partway through.** We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.
– **To safeguard Scramble.** We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse investigation.
– **To the extent required by applicable law.** As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Scramble for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. If Scramble is audited by a tax authority, we’ll only share the bare minimum billing information needed to complete the audit.
5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
6. Under the California Consumer Privacy Act (“CCPA”), Scramble is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, and the [Privacy policy](../privacy/index.md). We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Scramble’s Services in a way that violates the regulations.
## Copyright and Content Ownership
1. All content posted on the Services must comply with U.S. copyright law.
2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you.
3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
4. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please [email us]({{ site.email_support }}) requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.
## Features and Bugs
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.
## Services Adaptations and API Terms
We offer Application Program Interfaces (“API”s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:
1. You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
3. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account’s access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime or other issues, we may cut off access without prior notice.
## Liability
We mention liability throughout these Terms but to put it all in one section:
***You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.***
In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We’ll always do our best to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent; and in general. So if you choose to use our Services, thank you for betting on us.
If you have a question about any of these Terms, please contact our Support team support@scrambleid.com.